Overview

Repline · Drafting support replies before anyone has read them

Customer-support automation for Shopify merchants. Repline picks up incoming requests, pulls the context automatically (orders, delivery, customer history via Shopify and ParcelWILL), and generates personalised replies ready to send, in the brand's tone of voice.

I specified and designed the product from the problems the client surfaced · 2 developers · 7 months · Currently going to market.