Overview

Repline · Drafting support replies before anyone has read them

Customer-support automation for Shopify merchants. Repline picks up incoming requests, pulls in the order context, and drafts replies that are ready to send in the brand's voice.

Role
Product specification and design
Timeline
7 months
Team
2 developers
Skills
Product design0→1Brand

Designed from the problems the client surfaced. Currently going to market.